Frequently Asked Questions (FAQs)

Find below is the list of questions; our customers are often intrigued about.

Please go through them and see if your doubts are clarified. If you still have more to ask, don't hesitate and E mail us at [email protected], or call us at 08047183344

2. What is My Accounts? What are its benefits?

  • My account is a personalized dashboard. It is easy to track your order, view your account details through the “My Account” options.
  • There are many benefits of creating a Central Books Online account. Manage all your orders with a click.
  • You can view orders, track them, cancel, return or replace them.
  • You can also manage your personal details and reset your password.

5. Can I continue shopping without creating an account on Central Books Online.com?

  • Creating My Account on the portal while shopping is not mandatory, instead you can also do shopping as a Guest User.
  • You can even call us for ordering @ 08047183344

6. Are there any registration charges for creating an account on Central Books Online.com?

  • No, there are no registration charges (it’s free of cost) for creating an account with us.

7. How can I edit my Shipping address?

  • You can change the shipping address by Login or My Accounts/Username & Password/Address Book > then you can change your Shipping Address.
  • You can even send us  E Mail to [email protected] with the subject line “Edit Shipping Address” and your portal account details to identify and serve you

8. How can I add products from my wish list to my Account?

  • When you click on product you will get two options “Continue Shopping”and “View Cart & Checkout”.
  • Once you click on “View Cart”&click on “Checkout“, the product will be added to Account.

9. Are my personal details safe while doing any transactions?

  • Yes we offer completely privacy of your online details.
  • Central Books Online.com site has security measures to protect the loss, mishandling, and/or amendment of information under our control. The data stays behind a firewall, with restricted access.
  • If you have any additional query you can contact Central Books Online.com at [email protected]

10. What can I do if the product is Out of Stock?

  • If your choice of product is out of Stock highlighted; then you can notify us using the Live Chat option.
  • E mail us at [email protected], or call us at 08047183344
  • We will reach back to you with update on product needed to serve you within 24 Hours

11. What should I do if I have trouble with logging in?

  • Check your login details. Ensure Caps Lock key is on/off as needed
  • Ensure that your web browser accept cookies 
  • In case the system is undergoing maintenance, please try logging in again after some time.

13. How can I know the books shipped are genuine?

The books are quality tested before being dispatched. We maintain complete authenticity of books. Apart from that, we also make sure that you receive the latest edition of books.

14. What if I don't want to receive any more SMS and E-mails from Central Books Online anymore?

You can unsubscribe from our e-mails by clicking the Unsubscribe link at the bottom of the e-mail you have received from us. Alternatively when you login to your account you will get an option of edit under Newsletter tab. You can select it and uncheck the box to stop receiving E mail from us.

15. What is the benefit of adding a product to Wish list?

You can save the products that you are fond of in your Wish list for future, so that you do not waste your time searching for them later. Please note that the price and availability of products remain subject to change. Your Wish list serves only to jog your memory of products that you want to buy.

16. What should I do if I discover my package was opened or tampered with upon delivery?

Central Books Online takes complete care of the product delivery. However, if you receive an open or a tampered package, please do not accept it and intimate us, we will look at it and get back to you.

E mail us at [email protected], or call us at 08047183344

17. Do I need to perform any additional steps after I have placed and confirmed my order?

Once you have confirmed the details you just need to sit back and relax. We will share the order id and tracking details via E-mail/SMS and then you can ensure the details in My Order section under My Account tab.

18. What are your brand partners?

Central Books Online has tie ups with all leading and renowned Publishers Like Orient Black Swan, Oxford University, Cambridge University Press, Pearson Education, Tata McGrahill, Viva Books and many more.

19. Can I speak to a specific Customer Care executive for query resolution?

E mail us at [email protected], or call us at 08047183344 between 10.30 AM To 9 PM;

If unable to attend your call will revert to address your queries soon.

20. I am not able to find my product, what can I do?

If you are unable to find the product you can re- search the product by breaking into multiple parts. There are also many search filters according to brand, class, product type, brand stream. You can accordingly filter the product. 

Example: Like you just know brand MTG and class 2nd, then just follow these steps.

  • Go to School category and select Class 2
  • In the left you will see multiple filters. Since you know brand name go to Brand/Publisher and select MTG
  • You will get all the books of MTG brand and now you can search for your book.

21. The product I need is not on your website, how can I request for the same?

If the product is not available online, E mail us at [email protected], or call us at 08047183344. Our team will respond you back with updates.

22. Would my account be deleted if I do not shop for 4-5 months?

No, your Central Books Online account would not be deleted. The account does not have an expiration date. You can login and shop at our website anytime.

23. I have bulk query, how can I get a quote for the same?

If you want to order products in bulk, then you can send us the details like Product Name, 13 Digit ISBN No., Publisher, Quantity to our customer care as here under;

E mail us at [email protected], or call us at 08047183344

24. Can I see the inner pages of a book I wish to purchase?

Yes, definitely you can, contact our customer care as here under; our team will respond to you back with updated details.

E mail us at [email protected], or call us at 08047183344

25. Who all are your courier partners?

Our Logistic partners are FedEx Courier & India Post.

26. Are the books of latest edition? What If I have ordered an older versions and new version is released after that? Will I get a new version or not?

We keep in stock of all the latest editions. But, order will be processed according to the customer’s requirement. Order will be processed according to the TITLE & ISBN provided by customer.

If you find the latest edition on our site within 15 Days after the delivery of the book, you can Return Requestforthe latest edition & bear the shipment charges

27. How can I get more product specific information?

In order to get more product specific information, please contact us at E mail us at [email protected], or call us at 08047183344

28. Do you provide PDF versions of the books?

Yes, we provide PDF version of the Books.

29. What are the payment options available?

We offer wide range of payment options like cash on delivery, net banking, credit card, debit card, also contact us;

E mail us at [email protected], or call us at 08047183344

30. Is there any charges for the products we order?

Courier charges are applicable; charges depend on weight of the books; also charges may incur of mode of payment.

31. How do I pay using a credit/debit card?

We accept payments made by credit/debit cards. 

Credit cards

You can pay for your choice of products using Visa, MasterCard and American Express credit cards.
To pay using your credit card at checkout, you will be prompted to add following details
card number, expiry date and three-digit CVV number (found on the backside of your card). 
After adding these details, you will be redirected to the bank's website for entering the online 3D secure password. 

Debit cards

We also accept payments using Visa, MasterCard and Maestro debit cards.
To pay using your debit card at checkout, you will be required to enter your card number, expiry date, three-digit CVV number.

You will then be redirected to your bank's webpage for entering your online password. 
Once the amount is credited from your account you will receive an update for same.

32. What should I do if my payment fails?

In case of successful payment, you will obtain a confirmation from our end. If the payment does not go through please try again and make sure information passed on to payment gateway is exact that you have updated with bank. 

If your account has been debited after a payment failure the money will be debited back to your account depending on the bank and mode of payment (Net banking, debit card or credit card). In most of the cases the money gets rolled back to your account within 7 days. 

Please ensure your internet connection is not disrupted during the process

34. What is Cash on Delivery?

If you do not have an option to make an online payment you can opt for the Cash on Delivery (C-O-D) payment method instead. With COD you can pay in cash when the product is delivered at your doorstep.

35. Can I pay COD for every product available on the website?

The COD option is available on Bookstore products.

36. I do not have COD facility on my pin code, how can I place an order?

If you do not have COD facility by courier, we can send you by India Post.

E mail us at [email protected] or call us at 08047183344

37. Can I use Internet banking to make payments?

Yes, make payments using your bank's Internet Banking service to make a payment for your order.

38. Can we change the payment mode of our orders?

The payment mode cannot be changed. In case if you want to update the payment mode, you have to cancel the order and recreate a fresh order. Also you can contact our customer support;

E mail us at [email protected], or call us at 08047183344

39. How much time does it take for Pending bank confirmation to change to Confirmed?

It takes 48 hours after the payment has been transferred to our account for the status to change to confirmed.

40. How can I transfer the money via Bank Transfer payment mode?

Please collect our bank account details from our customer care before you choose to “Bank Transfer “the amount into our account

After the transfer of amount,please share the transaction advice details to us.

E mail us at [email protected], or call us at 08047183344

41. What happens if I have accidentally placed an order and want to cancel it?

If you want to cancel your order you just need to shoot us an E mail to [email protected] with the subject as "Cancel Order" and mention your order number in the body, any time before it is dispatched from our warehouse. call us at 08047183344

42. When are the orders dispatched?

All the orders that are available in stock are dispatched within 24 hours of the order placed (except weekend and national holidays).

43. How do I know if my order is placed successfully?

We will update you through an Email with all the details of your products. Be sure to keep yourself updated. You can also check the order in the "My Accounts" tab.

44. Why have I not received my Order yet?

In very few cases due to unanticipated circumstances, it is probably that your order might get delayed. We will send you an E-mail informing you about the delay along with the new expected delivery date. Alternatively you can login to your account and track your order status.

45 What is difference between shipping and delivery of products?

Shipping Time and Delivery Time are often misunderstood. Shipping refers to packing and dispatch of your order. On every product page you will find a shipping timeline (dispatched within 24 hours). This refers to the amount of working days it will take to send off the product from our end. The delivery may take additional 1-3 days depending on the address mentioned in the order.

46 Which courier company will deliver my order and also if I can chose my preferred courier delivery?

To ensure smooth delivery of your product we have established a tie up with FedEx Courier & India Post. Once your order is dispatched, we will notify you about the shipping details via E-mail. Unfortunately, we do not have the option to choose your preferred delivery partner. However, we will update you once such options are available.

47 How do I track my order?

Once the product is dispatched from our end, you will be receiving an E Mail from our end, which includes tracking URL and tracking ID. You can track the order by visiting the website and entering the tracking ID.

48 What if I did not receive my tracking details?

Your tracking details are mailed to you once the order has been dispatched from our end. You can easily track your order using the same.

For support E mail us at [email protected], or call us at 08047183344

49 Can I modify my order?

Orders can be modified before dispatch of the order. Please contact customer support;

E mail us at [email protected], or call us at 08047183344

50 Is partly cancellation of the order is possible?

No, partly cancellation of the order is not possible. The order has to be cancelled and a fresh order has to be created.

51 I paid for full amount, but received only partial order?

We would like to share that for Cash on Delivery Orders, the partial shipments are charged with full amount to avoid inconvenience to customers of collecting small amounts broken up .The balance products are shipped within 5 days of the first package and these go on prepaid basis. You are not required to pay any extra charges for these balance shipments. 

 52 How can I free shipping?

There is no FREE shipping. Per ½ kg we charge Rs. 49.00.

53 How will my order delivered to me?

Your order will be delivered to you through reputed courier companies at your doorstep.

54 Do you take orders over phone?

Yes, we do take orders over phone.

E mail us at [email protected], or call us at 08047183344

55 Can I open and check the contents of my page before accepting delivery?

Currently we do not have any such option available with us. You can open and watch the content of product only once when you have made the entire payment in case of Cash on Delivery orders.

56 What is the estimated delivery time?

The orders are delivered within 7-8 business days. Bulk orders have a predefined delivery time which would be mentioned during order placement.

57 How can I expedite my order?

E mail us at [email protected], or call us at 08047183344

58 Why does the approximate delivery time vary from seller to seller?

Delivery times are subjective to product availability, geographic location of the seller, your shipping destination and the courier partner's time to initiate the delivery in your locality. Please enter your default area pin code on the product page to know more precise delivery times on the product page itself.

59 Why does the delivery date not correspond to delivery timeline mentioned on product page?

It is possible that there might be some national holidays between your order date and estimated delivery time. Additionally some courier partners and sellers do not work on Sundays. Taking all these steps in consideration we add a day to estimated date and this is why sometime the timeline and actual delivery date can vary.

60 How do I know whether you can service to my area?

Please enter your pin code on the product page to know whether the product can be delivered to your location.

61 My Pincode is not serviced by Central Books Online, what can I do?

We have tie ups with all the renowned courier brands in almost all places across the country. Still if your pin code is not serviceable, you can try entering some nearby area pin code where you can collect the products.

E mail us at [email protected], or call us at 08047183344

62 On what factor does the service location are based on?

Whether your delivery location can be serviced or not, depends on presence of reliable courier service & reachability of your delivery location.

E mail us at [email protected], or call us at 08047183344

63 How are items packaged?

All the items are carefully packaged and packed. We ensure that the products do not get damaged or torn. Our courier vendors are well trained to handle and deliver the cargo safely to the delivery destination.

64 What is difference between dispatch and delivery?

Dispatch refers to stuffing and shipping of your order. This means that the order is on its way to its destination. Delivery date is the date on which your order will be delivered to the address mentioned by you while placing the order.

65 What happen if I am not satisfied with the quality of product?

If you are not satisfied with the quality of product you can always return it back to us within the prescribed time.

66 If I receive a wrong product, can I get it replaced?

We take utmost care to ensure quality of products. Unfortunately, if you get a wrong product please raise a replacement request with customer support.

E mail us at [email protected], or call us at 08047183344

67 How to process the refund?

In order to process the refund, please contact our customer care

E mail us at [email protected], or call us at 08047183344

We would route your refunds within 2 weeks of receipt of the returned products

68 What happens if we receive defective products?

In case of defective products, we’ll make certain that you receive the right product, contact our customer care

E mail us at [email protected], or call us at 08047183344

69 What are the criteria for return/replacement?

The criteria are

  • If you received a faulty/damaged item
  • If you are unhappy with quality of product
  • If you received a wrong product
  • If the description of item is different from that mentioned on website

70 What are the terms/conditions for return/replacement?

All items returned must be unaltered and in their original condition with all original tags or boxes and packaging intact.

71 Who will bear the courier charges if the order is cancelled after dispatch?

In case the order is cancelled after dispatch, and the order is right and there is no fault at our end, then the courier charges for returning the product will be bear by customer itself.

72 Where can I use my coupon that I get after cancelling my order?

The coupon issued after any return or cancellation can be used on Central Books Online shopping cart page only.

73 Will the shipping and handling charges be refunded after cancellations?

  • Shipping charges are not refunded if the order is cancelled after dispatch.
  • Shipping charges are refunded if the order is cancelled before dispatch.

74 Are the COD charges refundable?

If the customer accepts the COD order and then wants to return the order. In such a case only the product amount is refunded in the form of coupon code. NOT the COD charges.

75 I accidentally placed an order and now I want to cancel it. What should as I do?

In order to cancel your order you just need to shoot us an e mail with the subject line “Cancel Order” and make sure to mention order number in it. Our E mail is [email protected]

76 How do I get in touch with Central Books Online customer support team?

E mail us at [email protected], or call us at 08047183344

77 How can I use my coupon code?

If you want to request for a coupon, the option is available;

E mail us at [email protected], or call us at 08047183344

78 How can I request for a coupon code?

If you want to request for a coupon, the option is available;

E mail us at [email protected], or call us at 08047183344

79 What affiliate means?

If you become a Central books affiliate, by referring your child / Students you will get commissions and the students will get special discount on every purchase.

80 How can I become an affiliate member?

You can become an affiliate member with simply registration, to register please click on the below link.


81 What is the procedure to become an affiliate member?

To become an affiliate member, you need to follow the below mentioned steps:

  • Enter www.centralbooksonline.com
  • Click on the affiliate option at top of the page
  • or just click on the Login Or My account
  • Fill up the simple registration form and verify your mail id
  • You will get a code to refer to your students

82 How can I refer my students?

Create an affiliate account, you will get a unique and simple code, you can refer that code to your students.

83 What benefit an affiliate will get?

By referring your students to purchase books from our site, students will receive special discounts for purchases and you will receive stable revenue for your monthly number of references.

 84 Who can become an affiliate member?

Any teachers, tutors and parents can become an affiliate member.

84 An affiliate member can use affiliate code?

Yes, even an affiliate member can use affiliate code, in such case you will get both discount and even commission on purchase of books.

85 There are any joining charges?

No there are no joining charges; you can sign up for free.

86 How much can I earn?

Your earnings are directly proportional to the amount of effort you put in to drive sales. You can earn up to 12% commissions for each customer who completes a purchase.

87 How can I see my earnings?

We credit your earnings as soon as the order is delivered to the customer. You can see your earnings by login into your account.

88 What is the minimum withdrawal amount and what are the payment methods?

Your affiliate commission is paid on a monthly basis for qualifying products shipped in that month. We will accrue and withhold the affiliate commission until the total amount due is at least Rs.1000; we make the payment by the cheque and online bank transfer.

89 What is the procedure to place an order online?

Check the procedure to place an order

  • Open the title you want
  • Then select 'Add on cart' option or 'Buy now' 
  • If you select Add to cart option then you can able to view the cart.
  • If you want to order more books then choose 'continue shopping' if not choose 'proceed to checkout' 
  • If you are a new customer Register with your details if not directly login or you have option to go with guest check out
  • Provide your complete details like your Full name, address, email, phone etc. and click on continue

You can able to see 4 payment options; online payment is used to pay through credit card/debit card

  • Paytm wallet- Login to paytm account and make payment
  • Offline payment- Transfer the amount to bank, you can able to find bank details. Once you select the offline payment option
  • Cash on delivery - Need to pay amount at the time of delivery
  • If you choose buy now option then it will directly redirect to checkout page and after that same procedure
  • Finally place the order